Never Split the Difference
Negotiating As If Your Life Depended On It
About the Book
Never Split the Difference is a general business book on negotiation written by Chris Voss, a former FBI hostage negotiator, with Tahl Raz. It sets out negotiation techniques drawn from the author's hostage work and applies them to everyday business discussions.
It is not written for MSPs. An MSP owner may read it with pricing conversations, renewals and vendor terms in mind. One MSP book list recommends it for client contracts and vendor negotiations. The book comes from a different field, so the owner has to decide which techniques suit a long term service relationship with a client.