Under $5M
You can’t answer every ticket yourself anymore. Hire your first techs, set up dispatch and get off the tools without the service slipping.
- Decide when to hire, who to hire first and how to hand work over.
- Set dispatch and ticket rules so work stops routing through you.
- Watch the numbers that tell you the desk runs without you.
In Order
Hire the first tech
The role, the pay and the first ninety days, written before the advert.
Put dispatch on a board
Out of your head and onto something a second person can run.
Get yourself off the tools
The tickets you stop taking, in the order you stop taking them.
Know your margin by client
The clients that lose money, found this month rather than next year.
Standardize the stack
One way of doing each thing, so the second tech does it the same way.
Featured Template
Price Increase Letter
You know your rates are too low. The hard part is the letter. This one says the number, the date and the reason on one page, with the rules for when to send it.
- 2 pages
- Template
- Free with an account
The Kit
What Is New
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