Owner & CEO
Every hard call lands on your desk: pricing, hiring, the client who’s costing you money. Get the numbers and templates to make those calls faster.
- See margin by client and cost per ticket while you can still act.
- Raise prices, fix bad contracts and plan your next hire.
- Step back from the day-to-day without losing control.
The Problems This Job Actually Has
The numbers arrive too late to act on
Margin by client and cost per ticket, seen this month rather than at year end.
Everything still routes through you
Escalations, renewals and the client who only calls the owner.
The price has not gone up in three years
The increase, the letter, and the client-by-client timing.
Hiring happens when somebody quits
The role written before the advert, and the scorecard that hires against it.
Featured Template
Price Increase Letter
You know your rates are too low. The hard part is the letter. This one says the number, the date and the reason on one page, with the rules for when to send it.
- 2 pages
- Template
- Free with an account
Files and Scripts
What Is New
Building a Client Onboarding Checklist: 90-Point Technical Onboarding SOP
You sign a new client, hand onboarding to your most reliable tech, and a week later you're untangling a mess: users are calling in because they don't know the…
What One Ticket Really Costs You, and How to Find Out in 30 Minutes
Picture a client who sends a flood of easy requests. Password resets, printer jams, "my Outlook is slow."
The One Sentence That Tells a Prospect Exactly What Your MSP Does
You're at a chamber mixer and someone asks what your MSP does. You launch into the list: IT, security, cloud, help desk, backup, maybe some cabling.