Process and the Other "P" Word (Which is Also Process)
The Power and Profitability of Process in Your IT Business
About the Book
A short book on building a culture of documented process in a growing company. It covers getting more from your people, the first process every business should write, how to build a process culture on purpose, four ready-to-use processes, and addressing what the author calls Leaky Bucket Syndrome through workflows and automation rules. The author spent years in IT service providers and sold one in 2011.
It suits an MSP owner whose delivery depends on a few people's memory, or who is adding staff and wants results to hold when the owner is away. It is brief and practical rather than a full operations manual.