Traction

The book that describes the Entrepreneurial Operating System, built on six key components: vision, people, data, issues, process and traction. It covers setting a shared vision, putting the right people in the right roles, tracking a small set of measurable numbers, solving issues in writing, documenting core processes, and execution through accountability and regular meetings.

MSP owners use it to run a leadership team. It suits an owner with a few managers who want weekly meetings, quarterly priorities and a scorecard of numbers such as recurring revenue and ticket metrics. Many MSPs adopt its vocabulary, so it also helps owners follow peer discussions.