How Mature Is Your MSP?

Eight questions about how your MSP runs, not about what it sells. Two minutes, and the full report lands in your inbox.

8 questions

1. When a ticket comes in, is there a written path it follows, or does it depend who picks it up?
2. Do you review response and resolution times against a target every month?
3. Are your clients on a current signed agreement with the services listed?
4. Do you know your gross margin per client, or only across the business?
5. Is multi-factor sign-in required on every client tenant you administer?
6. Have you restored a client's backup from cold in the last quarter?
7. Where did your last five clients come from?
8. Do you have a standard offer at a price you do not discount?

Answer these with us on a call.