Documentation (ITBoost)
Centralized IT documentation and knowledge base for MSP teams.
About Documentation (ITBoost)
Documentation (formerly ITBoost) links customer companies, contacts, assets, and support knowledge in a shared workspace. MSP teams can build structured knowledge bases from templates, organize runbooks, and use dashboards and role-based permissions to make operational information available to technicians.
Key Features
- Links customer companies, contacts, and assets in a centralized view
- Builds a knowledge base with customizable templates and folder structure
- Organizes internal runbooks and shared knowledge articles
- Uses dashboards to surface business and customer information
- Applies role-based permissions to team access
Buyer Guide
MSP Capabilities
- ITBoost centralizes customer knowledge bases, asset records, SOPs and password vaults; password permissions and audit reports help govern technician access across client documentation.
Onboarding and Support
- ConnectWise PSA partners can onboard Documentation (formerly ITBoost) with one click; ConnectWise also provides product support documentation and demo access.
Resources
Sources (1)
Last researched
What Operators Say
Vendor Watch for ConnectWise
16 Jul 2026
ConnectWiseTERMSThe ConnectWise Platform reached general availability on 16 July 2026: PSA, RMM, remote access, security, automation and AI agents on one execution layer. Asio is no longer sold as the standalone platform it was. If you hold an Asio or PSA/RMM contract, ask in writing what it becomes at renewal and what the migration costs.
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