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MSP Mindset

Damien Stevens, CEO of Servosity, interviews high performing MSP owners about leadership, strategy and decisions that drove growth, with recent episodes on AI in marketing.

Damien Stevens483 SubscribersLeadership & Growth

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This MSP Built an AI Marketing DepartmentAug 6, 2026
How AI is changing MSP employee hiringJul 29, 2026
Getting your team to adopt AIJul 28, 2026
Stop Reselling AI. Start Solving Business Problems.Jul 23, 2026
This IS the msp of the futureJul 22, 2026
You don't have to the top 1% of MSP AI UsersJul 20, 2026
The MSP of the Future, According to the Guy Building ItJul 16, 2026
Your MSP Pricing Model Is About to BreakJul 14, 2026
MSPs, treat AI like a co-workerJul 9, 2026
Treat AI Like a Coworker, Not a ToolJul 9, 2026
MSPs, it's time to evolveJul 8, 2026
AI is changing how MSPs workJul 6, 2026
The MSP 3.0 Shift Is HereJul 2, 2026
Why you should let you team codeJul 1, 2026
MSPs, you have to start now with AIJun 29, 2026
From 37 to 24 Staff... And Revenue DoubledJun 25, 2026
Why MSP leaders need to learn AI firstJun 24, 2026
MSPs must be hands on with AI now!Jun 22, 2026
He Built an AI Business From His MSPJun 18, 2026
How a "Non‑Technical” Founder Built World‑Class Agent Tools — with Matt Van HornJun 11, 2026
Using AI to understand your businessJun 10, 2026
How to talk to your team about AIJun 8, 2026
The AI Layer Every MSP Is MissingJun 4, 2026
AI Agents Are Replacing MSP BusyworkMay 28, 2026
Your team needs to SLOW downMay 27, 2026
How to get rid of shadow AIMay 25, 2026
What 20 Years of AI Taught This MSPMay 21, 2026
How this MSP talks to clients about AIMay 20, 2026
Do this to get your team using AIMay 18, 2026
Customer Zero: Why this MSP Dogfoods AI Before Selling ItMay 14, 2026
He Used AI to Close 20% More Deals + Get Clients Excited for QBRsMay 7, 2026
You MUST Learn AI as an MSPMay 6, 2026
Ingenious Way This MSP Uses AIMay 4, 2026
AI + Automation = 10X Capacity for Your MSPApr 30, 2026
Are you prepared for your exit?Apr 22, 2026
Working Hard ≠ ProfitApr 21, 2026
Why Hard Work Won’t Save Your MSPApr 16, 2026
How to think through a bad employeeApr 15, 2026
You won't be successful without thisApr 13, 2026
From $1M to $55M MSP and How You Can Do It TooApr 9, 2026
Managing vs LeadershipApr 7, 2026
Let go of THIS and your MSP will growApr 6, 2026
Why Letting Go Grew This MSP to $7M+Apr 2, 2026
Focusing on This Will Grow Your MSPApr 1, 2026
Top 2 Things This MSP Would Do OverMar 30, 2026
He Lost Everything… Then Built a Successful MSPMar 26, 2026
Doing THIS will get clients at your MSPMar 25, 2026
Doing this will mature your MSP fasterMar 23, 2026
The Joy In Finding the Right ClientsMar 19, 2026
Doing this will grow your MSPMar 18, 2026
Your MSP won't succeed without this mindsetMar 16, 2026
He Fired His Entire Team… Then Built a $14M MSPMar 12, 2026
Businesses win on the basicsMar 11, 2026
How to handle bad fit employees at your MSPMar 9, 2026
8+ Year Median Tenure - How This MSP Keeps Great PeopleMar 5, 2026
Every MSP Owner Needs This MindsetMar 2, 2026
Buying Back Your Time as an MSPFeb 26, 2026
Why all MSPs should standardizeFeb 25, 2026
Culture Is For All Businesses, Not Just Large OnesFeb 25, 2026
Why you should act bigger than your business currently isFeb 23, 2026
From 2 to 45 Employees—Built on QBRs & vCIOsFeb 19, 2026
Why MSPs should be using AI now!Feb 18, 2026
Benefits of working from the officeFeb 17, 2026
Leading 100+ People Across 5 StatesFeb 12, 2026
How to propery transition from owner lead salesFeb 11, 2026
Get OUT of your teams wayFeb 9, 2026
Built a $40M MSP by Hiring for CultureFeb 5, 2026
Top MSP shares his biggest lesson in businessFeb 4, 2026
MSPs, why strict hiring is good for your business and teamFeb 3, 2026
How This MSP Stopped Wasting Time on Bad HiresJan 29, 2026
Finding the right "fit" in acquisitionJan 28, 2026
Leading your team well at your MSPJan 26, 2026
His Insights to Growing 700% in 4 Years (with No Tech Background)Jan 22, 2026
Most MSP Owners are holding back their business!Jan 21, 2026
He keeps employees for 17 years?!Jan 19, 2026
Offshoring Changed His Team's Lives—Here’s HowJan 15, 2026
Never get comfortable when running an MSP!Jan 14, 2026
Business success is in the long haulJan 12, 2026
He Built a $9M MSP… Then Hit ResetJan 8, 2026
Why imagination is important in business!Jan 6, 2026
Your business isn't about youJan 5, 2026
How This MSP Gets 10–15 Sales Meetings WeeklyDec 31, 2025
Your sales team will fail without thisDec 30, 2025
Are you taking care of your employees?Dec 29, 2025
He Lost 75% of His Business Overnight — But Put His Team FirstDec 24, 2025
Top Way This Top 500 MSP Owner DelegatesDec 23, 2025
Every MSP Owner Needs This to SucceedDec 22, 2025
He Scaled His MSP from 0 to 250 Employees (even after losing 40% of revenue)Dec 18, 2025
Pride will hold back your MSPDec 15, 2025
Focused on Sales, Now a $10M MSPDec 11, 2025
How one MSP goes over and beyond for his staffDec 10, 2025
The Best Way to View "Mistakes"Dec 8, 2025
Built an $8M MSP in a "Tiny" Market?!Dec 4, 2025
Stop Thinking Small, How David Learned to Grow His MSP without Burning OutNov 26, 2025
Every MSP needs THIS for successNov 25, 2025
Are you holding back your MSP?Nov 24, 2025
$114K in Debt to $5M MSP (and still growing FAST)Nov 20, 2025
Your MSP won't grow without thisNov 19, 2025
The "secret" to growing your MSPNov 17, 2025
Culture Is King: This MSP Keeps Clients for a Decade+Nov 13, 2025
Business vs Family Time: Which one's winning?Nov 12, 2025
Understanding your teams' WHY is crucialNov 10, 2025
He Grew a 55-Person MSP with No Niche, No MarketingNov 6, 2025
This is how to fix marketing at your MSPNov 5, 2025
Don't settle for small goals at your MSP!Nov 3, 2025
This MSP Grew 8x in 5 Years (Here’s How)Oct 30, 2025
Why you should listen to your gut!Oct 28, 2025
How to make MAGIC happen at your MSPOct 24, 2025
How He Built an $11M MSP – While Saying No To M&AOct 23, 2025
You need THIS when running an MSPOct 21, 2025
You can build the MSP you ACTUALLY wantOct 17, 2025
From 130 Staff to 45: The Reset That Saved Him and His MSPOct 16, 2025
Why business owners MUST step aside for successOct 15, 2025
Step #1 to being a successful MSPOct 13, 2025
The $1M Turnaround That Saved His MSPOct 9, 2025
Think like THIS when business is hardOct 6, 2025
MSPs, THIS is how you talk to clientsOct 3, 2025
My MSP Failed at Marketing Until We Changed ThisOct 2, 2025
Biggest Lesson Learned by TOP MSP OwnerSep 29, 2025
Step 1 to gaining more business for your MSPSep 26, 2025
From Generalist Fear to ROI-Driven NicheSep 25, 2025
AI won't fully replace humansSep 24, 2025
MSPs, Hire for THIS over skillsetSep 22, 2025
Enhance your MSP's growth with PROCESSSep 19, 2025
From $0 to $34M MSP, and How Process Made It All HappenSep 18, 2025
People skills in tech will NEVER go awaySep 18, 2025
MSPs, Your Clients Still Want HumansSep 16, 2025
Focus on THIS to scale your MSP (from a $50M self-funded MSP)Sep 15, 2025
Will your business decision comes back to haunt you?Sep 12, 2025
From $6M to $50M in 3.5 Years - Your MSP Can TooSep 11, 2025
MSPs, you MUST be careful with compliance!Sep 11, 2025
MSPs will surpass enterprise level security?!Sep 10, 2025
AI, Compliance, and Why MSP Security Has Changed ForeverSep 9, 2025
#1 Thing this TOP MSP Would Do OverSep 8, 2025
MSPs, stop trying to be everything!Sep 5, 2025
His MSP Hit $1M and Got Stuck — Then Everything ChangedSep 4, 2025
MSPs, you will be replaced... but that's goodSep 4, 2025
MSPs, You SHOULDN'T Fear AISep 3, 2025
The MSP Playbook for Real AI RevenueSep 2, 2025
Are you treating your employees like humans?Sep 1, 2025
This MSP Did the Unthinkable, But It WorkedAug 29, 2025
Why This MSP Cut Half Their ClientsAug 28, 2025
MSP Built for $10M DAY ONEAug 28, 2025
MSPs, are you automated?Aug 27, 2025
Big Ego MSPs tend to look like this...Aug 27, 2025
$0 to $2M MSP in Less Than 2 YearsAug 26, 2025
Owners, would your fire someone with your level of production?Aug 22, 2025
The Brutally Honest Truth On How to Grow Your MSP | Matthew Held's StoryAug 21, 2025
Doing this will lose trust with your clientsAug 18, 2025
Focus on Customers Or You Will LoseAug 14, 2025
Successful marketing needs this mentalityAug 13, 2025
Most MSPs are overlooking THISAug 11, 2025
NOW is the time to start marketingAug 11, 2025
Stop Selling and Start ServingAug 7, 2025
How This MSP Hit $96M in 6 YearsJul 31, 2025
Do this to get the most from your teamJul 28, 2025
The importance of focused timeJul 25, 2025
We Kept More Team Members After This One HireJul 24, 2025
Growth means riskJul 24, 2025
He broke the $2M barrier doing thisJul 23, 2025
Chaos → Growth: How Greg Broke His Revenue Ceiling with a Simple Mindset ShiftJul 22, 2025
If you're waiting to delegate, you'll never grow...Jul 21, 2025
This is why core values for your MSP are importantJul 18, 2025
From Intern to Owner to Orchestrating Rocketship GrowthJul 17, 2025
The industry is changing, is your MSP?Jul 17, 2025
This is where a lot of MSPs go wrongJul 16, 2025
Don't Let Your MSP Miss Out On What's About To HappenJul 15, 2025
Do you show your team grace??Jul 14, 2025
If you're doing it all, you'll never grow...Jul 11, 2025
Crossing MSP “No-Man’s-Land” to 40 EmployeesJul 10, 2025
If you don't overcome this, your MSP WON'T growJul 10, 2025
Are you a $5M a year leader?Jul 8, 2025
He Built to $5M and Exited, You Can TooJul 8, 2025
MSPs, you'll STRUGGLE at this pointJul 7, 2025
You'll FAIL if you think this wayJul 4, 2025
He Oversees 300 MSPs Across the US, Here's What He's SeeingJul 3, 2025
Why zero touch with your clients is BAD?!Jul 2, 2025
Inside Servosity’s AI Hire: Evolving ExpectationsJul 2, 2025
The Secret Ingredient Most MSPs are Missing... HospitalityJul 1, 2025
Clients stick around when you do thisJul 1, 2025
MSPs, do you know your vertical?Jun 30, 2025
Is your MSP a high performing team?Jun 27, 2025
Your MSP Is Not a Family, You're a TeamJun 26, 2025
Make your business about peopleJun 26, 2025
Are you the experienced expert or book smart expert?Jun 25, 2025
Zero to 100 Staff, with No PE Backing!?Jun 24, 2025
MSPs, this is what your clients REALLY want!Jun 24, 2025
MSPs, give your sales team more than 90 days!Jun 23, 2025
100x Hire: How AI Is Reshaping Talent ExpectationsJun 20, 2025
I Built My MSP for Family—Not FortuneJun 19, 2025
MSPs, this is how you grow organicallyJun 18, 2025
You Shouldn't Accept Every Client, Be Picky!!Jun 17, 2025
How this MSP Keeps Clients for Decades and Uses It to Fuel GrowJun 12, 2025
Niching Isn’t Always Easy, But Here’s Why It’s Worth ItJun 5, 2025
Behind the Hire: How an AI Ops Role Will Reshape ServosityJun 4, 2025
How ‘Getting Over Myself’ Built a Top 100 MSPMay 29, 2025
You're only a failure if you quit!May 27, 2025
This MSP Hires from Outside the Industry, and It WorksMay 22, 2025
The Mindset Shift That Took His MSP to the Next Level, with Kayvan YazdiMay 15, 2025
How One MSP Took Caring for His Team to a New Level + the VCIO Process Every MSP NeedsMay 8, 2025

The full archive is on YouTube.