Small Biz Thoughts

Karl Palachuk8.9K SubscribersOperations & Service Delivery

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• Stop Hiding: Win More Clients by Specializing Your IT ServicesOct 5, 2026
• Focusing On Firewall And VPN PatchesOct 1, 2026
• How AI Is Transforming Vulnerability Management and Patching for MSPsOct 1, 2026
• Why Small IT Providers Win by Serving Businesses Their Own SizeSep 28, 2026
• When Outsourcing Works for MSPsSep 24, 2026
• Public Speaking Skills and AI Monetization Tips for MSPsSep 24, 2026
• Why Annual Employee Reviews Fail Small IT Service BusinessesSep 21, 2026
• Microsoft's Comeback Strategy with CopilotSep 17, 2026
• AI Has Changed Marketing Forever—Now What for MSPs?Sep 17, 2026
• Why Fast Growth Advice Can Hurt Independent MSPs and ProfitabilitySep 14, 2026
• The Burnout That Costs You Your BusinessSep 10, 2026
• Top 10 Essential Moves Before You Sell Your MSPSep 10, 2026
• AI and the Future of Managed Services: Moving Beyond Tech SupportSep 7, 2026
• MSP Contracts and Liability ReductionSep 3, 2026
• How Local MSPs Can Outshine Big Nationals: Tips, Accreditation, and Insurance EssentialsSep 3, 2026
• Continuous Improvement for MSPs: Using PDSA to Tune Your ProcessAug 31, 2026
• Avoiding Small Legal Disputes with ClientsAug 27, 2026
• Choosing the Best CRM for Small MSPs: Insights and Top RecommendationsAug 27, 2026
• Profit Matters: Setting a Profitability Floor in Your IT BusinessAug 24, 2026
• Halo PSA's AI and Pricing StrategyAug 20, 2026
• Building a People-Led Learning Culture and AI Governance for MSPsAug 20, 2026
• Empowering Techs to Solve Client Problems Without EscalationAug 17, 2026
• Government Concerns: Banning AI DevicesAug 13, 2026
• Probing Client AI Opportunities and Managing Leadership Meetings for MSPsAug 13, 2026
• Why Chasing 80% Recurring Revenue Can Hurt Small MSPsAug 10, 2026
• 68-Point Checklist v5: The Essential IT Assessment Tool for Modern MSPsAug 7, 2026
• The MSP of the Future in an AI WorldAug 6, 2026
• Is Private Equity a Threat or Opportunity for Small MSPs?Aug 6, 2026
• Client Value vs. Company Values: What Actually Drives RetentionAug 3, 2026
• Parking Lot Assessment for ProspectsJul 30, 2026
• Navigating Pre-Sales Assessments and Client Agreements for Growing MSPsJul 30, 2026
• Onboarding Fees vs. Initial ProjectsJul 23, 2026
• Is it worth it to become a certified Microsoft Partner?Jul 23, 2026
• Stop Losing Clients: Fix Service Adoption After the ContractJul 20, 2026
• QBRs: Beyond Statistics, Offer AdviceJul 16, 2026
• When Business Slows Down: Revitalize Your MSP with Smart Marketing and Recurring RevenueJul 16, 2026
• Why Competing on Price Hurts Your IT Service Business ProfitsJul 13, 2026
• Top Cybersecurity Threats for MSPsJul 9, 2026
• Starting an MSP: Building Your Client Base, Managing Contracts, and Embracing New OpportunitiesJul 9, 2026
• Turn Your Existing Process Discipline Into Client AI GovernanceJul 6, 2026
• Rising Hardware Costs for MSPsJul 2, 2026
• Should You Give a Proposal at the First Meeting? SMB Sales Strategies ExploredJul 2, 2026
• Blending IT Services with Financial Consulting for Sustainable GrowthJun 29, 2026
• Navigating Employee Raise RequestsJun 25, 2026
• When Employees Want More Money: Strategies for MSP OwnersJun 25, 2026
• Stop Avoiding Tasks: Address the Real Reasons Work Gets DelayedJun 22, 2026
• Is Your Business Offer Enough?Jun 19, 2026
• Should Your MSP Offer a Single Plan or Multiple Options?Jun 18, 2026
• Turning Business Problems Into Processes That Actually WorkJun 16, 2026
• The Importance of Managed Service AgreementsJun 11, 2026
• Is EOS the Right Fit for Small MSPs? Strategies, Pitfalls, and Real-World LessonsJun 11, 2026
• Avoiding Common Pitfalls in Small MSP Acquisitions and TransitionsJun 8, 2026
• AI Cost Control: Token-Based BillingJun 4, 2026
• Adapting Your MSP Stack for AI Management and SecurityJun 4, 2026
• Stop Being the Bottleneck: Practical Tips for Delegating in Your IT ShopJun 1, 2026
• The Future of MSPs: Embracing AI or Exiting the GameMay 28, 2026
• How AI Disrupts the Per-Seat Model for MSPsMay 28, 2026
• Building a Profitable IT Services Business Without Technical SkillsMay 25, 2026
• Communicating Real AI RiskMay 21, 2026
• Managing Shadow IT in the Age of AI: Strategies for Modern MSPsMay 21, 2026
• Understanding Financial Incentives in Client and Vendor DecisionsMay 18, 2026
• Anthropic Increases System Attack SurfaceMay 14, 2026
• Navigating Vibe Coding: MSPs, Clients, and AI-Assisted DevelopmentMay 14, 2026
• Surviving Market Consolidation: Finding Your Place as a Generalist MSPMay 11, 2026
• Rethinking Remote Work: The Hybrid Model AdvantageMay 7, 2026
• Creative Ways for SMBs to Recognize and Reward Employees for Outstanding PerformanceMay 7, 2026
• Why I Don’t Respond to RFPs (and Why Most MSPs Shouldn’t)May 4, 2026
• SMB Online Conference 2026May 1, 2026
• Boosting Technician Morale with Fun IncentivesApr 30, 2026
• Paying Techs Commissions: Best Practices and Pitfalls for MSPsApr 30, 2026
• AI's Impact on MSP Business ModelsApr 23, 2026
• Responding to Price Objections: Value Conversations and Consulting for MSPsApr 23, 2026
• Overcoming Adversity in BusinessApr 16, 2026
• Building a $20 Million MSP: Insights from Brian Strong of TenHatsApr 16, 2026
• NinjaOne's impressive growth and market positionApr 9, 2026
• Why Your Business Is Worth More When You Are Not Involved in Daily OperationsApr 9, 2026
• Transforming Techies into Trusted ConsultantsApr 2, 2026
• Getting Margins Right: The Essential Mix of Recurring, Product, and Professional Services for MSPsApr 2, 2026
• Do You Always Say Yes? MSP Sales, Partnerships, and Project ManagementMar 26, 2026
• Has M&A Activity for MSPs Picked Up in 2026?Mar 19, 2026
• Navigating Invisible Work: AI, Automation, and the Challenge of Proving Value as an MSPMar 12, 2026
• Building Your MSP as the Local Hometown Favorite: Practical Community StrategiesMar 5, 2026
• Getting Clients to Take Data Privacy Seriously in the Age of AI and ComplianceFeb 26, 2026
• Practical Tips for Better Business Conversations and Simple Contracts for MSPsFeb 19, 2026
• How MSPs Can Stand Out: Storytelling, AI Expertise, and Handling Stage FrightFeb 12, 2026
• Exploring Channel Marketing: An Interview w/ Amy Slater of Innovative EventsFeb 9, 2026
• AI's Impact on MSPs: A Discussion with Steve ShattuckFeb 2, 2026
• Maximizing Tax Savings: R&D Credits for Tech Companies with Justin MaxwellJan 30, 2026
• Training Investments and Tech Trends for 2026Jan 22, 2026
• Opportunities Ahead: How to Navigate 2026Jan 15, 2026
• 2026: AI Market Strategies in the New YearJan 8, 2026
• Your Business Can't Scale if All the Knowledge is in the Heads of One or Two People!Dec 26, 2025
• Top Opportunities for 2026Dec 22, 2025
• Pricing: How to Navigate ChangesDec 11, 2025
• What are the Best KPI's?Dec 4, 2025
• Is Distribution Dead?Nov 27, 2025
• New Years: 2026 Strategy/PlanningNov 13, 2025
• How To Finish The Year StrongOct 30, 2025
• Enhancing AI Literacy for IT Professionals: An Interview with Leslie DeweyOct 27, 2025
• Exploring Cyber Risk Management: An Interview with Kevin SchmidtOct 23, 2025
• Optimizing Monthly Cashflows for MSPsOct 16, 2025
• Maximizing AI: Leverage and MonetizationOct 9, 2025
• Results for MSPs: An Interview with Sam Saab and Bob LewisOct 6, 2025
• Let's Do 4th Quarter with Intention! - A Success Video for Managed ServicesOct 4, 2025
• Purchasing Local Competition: Is It Worth It?Oct 2, 2025
• Intro to 5W32 - Strategic Exit Planning for MSPsOct 1, 2025
• Microsoft Partner Program Changes & UpdatesSep 25, 2025
• A Tech should not be your first hireSep 22, 2025
• Navigating Pricing ModelsSep 21, 2025
• Optimizing Business ValuationsSep 5, 2025
• What's Up for the week ending August 29th?Aug 29, 2025
• Embracing AI: Insights & Rollout StrategiesAug 28, 2025
• Attracting Top-Tier Tech TalentAug 21, 2025
• Dave Sobel Tells How He Uses Agentic AI to Publish His PodcastAug 18, 2025
• What's Up in IT for the week of 8/15?Aug 15, 2025
• Navigating Price IncreasesAug 14, 2025
• Client Success Stories Leveraging LansweeperAug 11, 2025
• Intro to 5W19 - Position Your IT Firm for Growth or SaleAug 9, 2025
• What's Up - Week ending August 8thAug 8, 2025
• Navigating Managed Service Contracts: What Is Best?Aug 7, 2025
• Health in the Workplace: Interview with Ana NiksereshtAug 4, 2025
• What's Up - August 1stAug 1, 2025
• Who's Responsible for That? You Are!Aug 1, 2025
• Marketing Campaigns via Text Messaging: Good or Bad?Jul 31, 2025
• What's Up in SMB IT - July 25thJul 25, 2025
• The Importance of Giving Back: Interview with Shannon BinghamJul 24, 2025
• Strategic Exit Planning and Wealth Preservation: Interview with Justin MaxwellJul 17, 2025
• What's Up in SMB It? - July 11thJul 11, 2025
• How Often Should You Conduct Employee Reviews?Jul 10, 2025
• The Power of Peer GroupsJul 3, 2025
• What's Up . . . June 27, 2025Jun 27, 2025
• How To Attract & Retain Top TalentJun 26, 2025
• What's Up this Week? June 20thJun 20, 2025
• CloudFlare Outage: Facing IT Challenges and Market CompetitionJun 19, 2025
• What's Up with Karl this Week? - June 13thJun 13, 2025
• Ask Me Anything – About Selling Your IT Business - Valuation, Tax Consequences, and MoreJun 12, 2025
• Navigating Modern Challenges and Opportunities: Borrowing FundsJun 12, 2025
• Strategies for Retaining Key Employees During AcquisitionsJun 6, 2025
• Fun with Lights and Switches for a Toddler to Play withJun 2, 2025
• Ask Me Anything ... about selling your IT business!May 29, 2025
• The Future of MSPs and AI's Impact on the IndustryMay 29, 2025
• Episode 212 - CISA updates, taxing IT professionals, and standing by generative AIMay 23, 2025
• Where is the Market: Where do I sell my MSP Practice?May 22, 2025
• MSP Industry Trends: Interview with Rich Freeman of ChannelholicMay 15, 2025
• Vendor Management - Your Canary in the Coal MineMay 15, 2025
• Exploring the Four-Day Work WeekMay 9, 2025
• from Small Biz ThoughtsMay 9, 2025
• Client Engagement in an Uncertain EconomyMay 7, 2025
• Strategies For Selling Your BusinessMay 1, 2025
• Would Your Team Win at Trivia Night?Apr 30, 2025
• Embracing EOS and Navigating Industry ChallengesApr 17, 2025
• Keep your focus on your Client! - a super success video for ITSPsApr 16, 2025
• Exploring Leadership as a Level 1 TechApr 10, 2025
• AI Tools: Which One Is The Best?Apr 3, 2025
• Why Your Business Exists - a Business ImperativeMar 28, 2025
• Enhancing Workplace Efficiency with AI: Interview with Zulfiya Forsythe of Omadli GroupMar 27, 2025
• Rebranding and Future Growth: An Interview of MJ Shoer of GTIAMar 20, 2025
• Taking Apart a Hard Drive to See How It WorksMar 17, 2025
• Strategizing MSP Growth: Windows 10 End of LifeMar 14, 2025
• Free valuable stuff for MSPs and ITSPsMar 14, 2025
• Managed the Flow of Tickets Into Your System - SOP for Managed ServicesMar 12, 2025
• Offshoring vs. Local Hiring: Where to Find SuccessMar 6, 2025
• The Value Chain and the Crystal Ball - Success Video for Managed ServicesFeb 28, 2025
• Maximizing Industry Events: Tips, Trends, and Insider InsightsFeb 27, 2025
• Profit Building Blueprint for Managed Service providers - Intro to 5W28Feb 25, 2025
• Episode 211 - CISA, DeepSeek, and Competing with MicrosoftFeb 20, 2025
• Business Valuations: What is My Worth?Feb 20, 2025
• Don't Confuse Effort with ResultsFeb 14, 2025
• Enhancing MSP Success: AI, Customer Retention, and Industry TrendsFeb 13, 2025
• How Should I Answer My Client Calls? Live vs. AttendantFeb 6, 2025
• Challenge: When does an event pay for itself?Jan 31, 2025
• MSPs and the Evolving Tech Environment: Reselling Hardware & SoftwareJan 30, 2025
• Exploring AI Tools in Marketing and SalesJan 23, 2025
• Tools: When to Invest and How to InvestJan 18, 2025
• Unlocking the Potential of DMARC: An Interview w/ Mike AndersonJan 16, 2025
• Compliance in the New Year: Interview with Mike SemelJan 13, 2025
• Channel Predictions for 2025Jan 9, 2025
• Business Plans/Goals: How Often Should These Be Updated?Jan 3, 2025
• Project: Magnetic Fishing Game for ToddlerDec 31, 2024
• Two Critical Pieces of Advice for Absolutely New BusinessesDec 26, 2024
• How Often Should You Attend Channel Events?Dec 26, 2024
• Fun project - Felt Christmas Tree with Velcro OrnamentsDec 23, 2024
• Mergers & Acquisitions: When Is The Best Time To Buy/Sell?Dec 19, 2024
• Eliminate Competition with Your ClientsDec 13, 2024
• Year-End Marketing: What Are Some Good End of Year Campaigns?Dec 12, 2024
• Return to Office: Risks and RewardsDec 5, 2024
• Lessons Learned from a Winning PresentationNov 29, 2024
• How Do I Hold My Team Accountable?Nov 28, 2024
• Mergers and Acquisitions for MSPs - five week courseNov 26, 2024
• KIT Episode Episode 210 - Robots, Industry Finance, and a Practical Approach to AINov 25, 2024
• MSSP vs. MSP: Why does Security Matter?Nov 21, 2024
• Measuring Success: What KPI's Do You Use?Nov 14, 2024
• Community News - November 2024Nov 1, 2024
• How to Navigate HIPAA: Interview with David SimsOct 31, 2024
• How to Stand Out: Differentiating Your BusinessOct 24, 2024
• Leveraging Chambers of Commerce for Client AttractionOct 17, 2024
• What Do You Do If Your Customer Won't Take Your Recommendations?Oct 11, 2024
• Two Important Tips for Q4 2024 - Members and Non-MembersOct 10, 2024
• How to Make a Busy Board with Puzzle-like NameOct 8, 2024
• Should I Cut My Prices to Win More Business?Oct 3, 2024

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