The Best I.T. Service Delivery Book Ever!
Hardware Warranty, Break-Fix, Professional and Managed Services
About the Book
The Best I.T. Service Delivery Book Ever! covers delivery of IT services, with a subtitle naming hardware warranty work, break-fix, professional services and managed services. It is the companion to the author's sales and marketing title and was published in 2008.
An MSP owner can use it to look at how a firm that began with break-fix organizes work as it adds recurring services. It predates cloud-first service delivery and current security expectations, so process material may need updating.
About the Author
| Author | Open |
|---|---|
 Erick SimpsonCo-founder of MSP University, creator of the MSP Mastered methodology, author of The Guide to a Successful Managed Services Practice. |
More by Erick Simpson
| Title | Type | Open |
|---|---|---|
 The Guide to a Successful Managed Services PracticeIntelligent Enterprise, 2006 · 320 pages | Book | |
 The Best I.T. Sales & Marketing Book EverIntelligent Enterprise, 2007 · 464 pages | Book | |
 The Best NOC and Service Desk Operations Book Ever! For Managed ServicesIntelligent Enterprise, 2009 · 476 pages | Book | |
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