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Dispatch and Scheduling

Load, priority, and the board that stops two techs driving to the same site.

  • Build a dispatch board that shows every tech's load at once.
  • Book onsite visits so two techs never cover the same site.
  • Keep the desk running when the person who dispatches is away.
A technician pins a job card on a wall dispatch board while a colleague on a headset works at a desk nearby.

Build a Dispatch Board That Stops Two Techs Driving to the Same Site

Picture Monday morning. Two vans pull into the same client parking lot, and both drivers are your techs.

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Every Article on Dispatch and Scheduling

A technician with a headset sits at a shared desk in an MSP's open office, phone raised to her ear, gaze fixed on a monitor

Run Dispatch as a Shared Duty, Starting This Week

It's 4pm. A ticket has been sitting in your board for two days, nobody has touched it, and the client just emailed asking for a status.

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KPIs for Dispatch and Scheduling

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