Mission Control

White-label NOC and help-desk support for IT service providers.

About Mission Control

Mission Control provides outsourced technical support for IT providers, including after-hours and overflow NOC and help-desk coverage. Its technicians can work as a dedicated or flexible extension of an MSP’s support operation, with ticket escalation and integrations into the provider’s service tools.

Key Features

NOC and help-desk support for MSPs
After-hours and overflow technician coverage
White-label support under the IT provider’s brand
Flexible service coverage by device or time
Ticket synchronization with supported PSA systems

Buyer Guide

MSP Capabilities

Mission Control provides white-label, 24x7x365 NOC and help desk coverage for MSPs, including after-hours and overflow support for customer environments.
IT dispatch staff answer inbound calls and chats, create detailed tickets in the MSP’s PSA and notify the team about next steps.
NOC, help desk, IT dispatch, SOC and special-project services can be combined to extend an MSP’s service capacity.

Supported Environments

NOC coverage includes on-premises and cloud servers and network appliances; help desk support covers workstations, laptops, tablets and smartphones.

Pricing and Purchasing

Service options include month-to-month and annual terms, with no minimum number of client accounts and no setup or onboarding fee for new MSP clients.