Live Virtual Help Desk
Outsourced help desk and NOC services for MSPs
About Live Virtual Help Desk
Live Virtual Help Desk provides outsourced help desk and network operations services to MSPs. Its technicians support end users remotely, while its NOC monitors and patches managed devices and can remediate service interruptions through the partner’s RMM and PSA workflows.
Key Features
- Provide business-hours or after-hours help desk coverage
- Deliver 24/7/365 NOC monitoring and patching
- Support users by phone and inbound electronic tickets
- Use the partner’s RMM for remote desktop support
- Remediate service interruptions and escalate cases needing onsite work
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