SmileBack
Collect MSP customer satisfaction feedback and track NPS.
About SmileBack
SmileBack collects and analyzes customer feedback for MSP service desks using CSAT and Net Promoter Score surveys. Teams can review qualitative responses and trends to spot service gaps and identify customer experiences that need follow-up.
Key Features
- Collects CSAT and NPS feedback from service desk interactions
- Analyzes survey responses and customer comments
- Supports MSP feedback workflows and reporting
- Provides trial access through the product site
Buyer Guide
Integrations
| Integration | Open |
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Vendor Watch for ConnectWise
16 Jul 2026
ConnectWiseTERMSThe ConnectWise Platform reached general availability on 16 July 2026: PSA, RMM, remote access, security, automation and AI agents on one execution layer. Asio is no longer sold as the standalone platform it was. If you hold an Asio or PSA/RMM contract, ask in writing what it becomes at renewal and what the migration costs.
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