StaffVirtual

Dedicated offshore IT support teams for MSP service operations.

About StaffVirtual

StaffVirtual builds dedicated remote teams for MSPs, with roles covering help desk, NOC monitoring, dispatch and PSA/RMM administration. Its services include tiered technical support, ticket management, infrastructure monitoring and performance reporting using tools commonly used by service providers.

Key Features

Dedicated offshore help-desk and NOC teams
Tier 1 and Tier 2 support and ticket management
Infrastructure monitoring and escalation
Dispatch and scheduling support
PSA and RMM administration
KPI tracking and reporting

Buyer Guide

MSP Capabilities

StaffVirtual offers MSP staffing for L1/L2 help desk and ticket management, NOC infrastructure monitoring and escalation, dispatch and scheduling, and PSA/RMM administration.
Its teams list experience with ConnectWise, Datto, Kaseya, PRTG, Nagios, SolarWinds, Zabbix, N-central, Autotask and ServiceTitan in MSP service workflows.

Onboarding and Support

StaffVirtual describes a three-stage outsourcing workflow: map service delivery, SLAs and tool risks; recruit and train to MSP KPIs; then deploy staff into the MSP software stack with performance tracking.