Managed Services Operations Manual
Standard Operating Procedures for Computer Consultants and Managed Service Providers (volumes 1 to 4)
About the Book
A four-volume set of standard operating procedures for a computer consulting or MSP business, about 1,300 pages in total. Volume 1 covers front office work such as administration, finances and office management. Volume 2 covers hiring, employee evaluations and team management. Volume 3 covers running the service department, including technician management, daily operations, service boards and scheduling. Volume 4 covers client relationships, service delivery, scheduled maintenance and backups.
It is a reference for an owner who wants documented procedures to adapt rather than write from nothing. It suits shops standardizing operations as they add staff, and is used by dipping into the volume that matches the problem at hand.
About the Author
| Author | Open |
|---|---|
 Karl W. PalachukAuthor of Managed Services in a Month and founder of the National Society of IT Service Providers. |
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