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Margin and Cost per Ticket

Where the money actually goes, and the two numbers that tell you before the P&L does.

  • Work out cost per ticket from your payroll and ticket counts.
  • Rank every client by gross margin and find the ones losing money.
  • Spot a margin problem each month instead of at year end.
An MSP owner points at a spreadsheet on a colleague's monitor while two technicians work in the background.

What One Ticket Really Costs You, and How to Find Out in 30 Minutes

Picture a client who sends a flood of easy requests. Password resets, printer jams, "my Outlook is slow."

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