ITFlow

Open-source platform for client IT records, tickets and billing.

About ITFlow

ITFlow combines client documentation, ticketing and billing for IT service providers. It stores client contacts, locations, assets, licenses and documents, and includes ticket tracking, quotes, recurring invoices, a client portal and a password manager. The software is self-hosted on a web server.

Key Features

Client records for assets, contacts, locations, licenses and documents
Ticket creation, prioritization and tracking
Quotes, recurring invoices and payment reminders
Client portal for ticket status, invoices and documents
Self-hosted installation for Linux web servers

Buyer Guide

MSP Capabilities

ITFlow brings client, contact, asset, credential, network, ticket, quote, invoice and recurring-billing records into a self-hosted operations system for small MSPs.
Recurring invoices can be emailed to clients, viewed through a client portal or guest link, tracked for payment and collected through one-off or recurring Stripe charges.

Supported Environments

The recommended self-hosted setup uses Debian Linux with root SSH access, Apache, MariaDB and PHP; Docker installation is available as a community-supported option with limited support.

Pricing and Purchasing

ITFlow is presented as free software for small MSPs, with self-hosting on Debian as the recommended installation path; Docker is a community-supported deployment option.

Onboarding and Support

After installation, administrators configure outbound SMTP, inbound email-to-ticket, scheduled cron tasks and backups, including protection of the master encryption key.