Zoho Desk
Omnichannel help desk with ticket workflows and customer self-service.
About Zoho Desk
Zoho Desk brings customer conversations from email, phone, messaging, social, live chat, and web forms into a shared agent workspace. Teams can route and automate tickets, track SLAs, collaborate across departments, and offer customers a branded help center with knowledge articles and self-service.
Key Features
- Unifies support conversations across email, phone, messaging, social, chat, and web forms
- Routes tickets by workload, availability, or agent skills
- Automates ticket workflows, escalations, and SLAs
- Provides customer help centers, knowledge bases, and community forums
- Includes built-in reports and dashboards
Pricing
Pricing modelPer user, monthly
Free trialYes, 15 days
Buyer Guide
MSP Capabilities
- Zoho Desk organizes customer support through ticketing, shared tickets, internal notes, team handoffs and workflow automation based on events and guided processes.
- Service-level agreements can track deadlines and trigger automatic escalations to help support teams manage response commitments.
Supported Environments
- Zoho Desk is a cloud help desk service with ticket workflows, team collaboration, SLA management and mobile apps for support agents.
Integrations
| Integration | Open |
|---|---|
 Zoho Assist |
No integrations match your search.
Resources
Last researched
What Operators Say
Also in PSA
The other listings in this category, A to Z.
