ConnectWise Sidekick
AI assistance for ticket triage, summaries and service-desk responses.
About ConnectWise Sidekick
ConnectWise Sidekick for PSA adds AI-assisted actions to ConnectWise PSA workflows. It can summarize, categorize and translate tickets, track customer sentiment, suggest resolutions from prior tickets, draft email responses and surface product information through a Microsoft Teams interface.
Key Features
- Summarizes and categorizes PSA tickets
- Tracks customer sentiment and helps prioritize tickets
- Translates ticket details into more than 10 languages
- Suggests ticket resolutions based on prior tickets
- Drafts customer email responses
- Provides a PSA conversational bot in Microsoft Teams
Buyer Guide
MSP Capabilities
- Sidekick for PSA uses generative AI to assist users with service desk and ticket workflows in supported ConnectWise PSA products.
Onboarding and Support
- Sidekick for PSA is available through ConnectWise product and demonstration channels.
Resources
Sources (1)
Last researched
What Operators Say
Vendor Watch for ConnectWise
16 Jul 2026
ConnectWiseTERMSThe ConnectWise Platform reached general availability on 16 July 2026: PSA, RMM, remote access, security, automation and AI agents on one execution layer. Asio is no longer sold as the standalone platform it was. If you hold an Asio or PSA/RMM contract, ask in writing what it becomes at renewal and what the migration costs.
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