Thread
Handle service conversations in chat while keeping Autotask current.
About Thread
Thread brings client and technician conversations into Microsoft Teams, Slack, desktop, and mobile workflows linked to Autotask. Its service desk features create and update PSA tickets, organize intake, support technician collaboration, and use AI agents for triage and selected service tasks.
Key Features
- Creates and updates Autotask tickets from conversations
- Supports client service through Teams, Slack, desktop, and mobile
- Organizes intake and technician collaboration in a shared workspace
- Uses AI agents for triage, dispatch, and selected L1 tasks
Buyer Guide
Integrations
| Integration | Open |
|---|---|
 Autotask |
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