SuperIT
AI agents investigate and resolve service desk tickets.
About SuperIT
SuperIT works inside Autotask to triage tickets, investigate issues using connected environment data, and take actions within technician-defined policies. It records evidence and outcomes back to the PSA, with autonomy configurable by client.
Key Features
- Triages tickets and gathers environment context
- Per-client controls for read-only, approval, or autonomous work
- Writes actions, evidence, and outcomes to Autotask
- Escalates tickets with investigation context
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Integrations
| Integration | Open |
|---|---|
 Autotask |
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