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Pick the wrong PSA or RMM and you live with it for years. Compare the software MSPs run and read what other owners say before you sign.

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  • Read reviews from MSPs who run each tool day to day.

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PSA Tools

Tickets, time, billing and the numbers the desk is measured on.

RMM Tools

Monitoring, patching and the automation that runs on every endpoint.

Backup and Recovery Tools

What is protected, where it goes, and how it comes back.

Endpoint Security Tools

EDR, MDR and application control, and who watches the alerts at night.

Email Security Tools

What sits in front of the inbox, and what it catches after delivery.

Identity and Passwords Tools

MFA, the password vault, and who can sign in as whom.

Documentation Tools

Where the passwords, the runbooks and the client records live.

Documentation tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Document360Document360
Documentation (ITBoost)ConnectWise
HuduHudu
IT GlueKaseya
IT PortalSI Portal Inc.
LiongardLiongard
PassportalN-able

Remote Support Tools

The session a tech opens to fix the thing.

Network Monitoring Tools

Switches, firewalls and the map of what is plugged into what.

Microsoft 365 Management Tools

Every tenant from one place: baselines, licenses and drift.

Quoting and Billing Tools

The quote the client signs and the invoice that matches it.

Security Awareness Tools

Training, phishing tests and the report the client reads.

Compliance Tools

Frameworks, evidence, and the assessment an insurer asks for.

Cloud and Hosting Tools

Cloud platforms, migration and hosting that an MSP runs or moves for a client.

DNS and Web Filtering Tools

Blocking bad domains and controlling what a user can browse before it reaches the endpoint.

Mobile Device Management Tools

Enrolling, securing and wiping the phones and tablets a client's team carries.

SIEM and SOC Tools

Log correlation and a staffed team watching for the alert nobody else caught.

UCaaS and VoIP Tools

Phone systems and unified communications sold and supported as a hosted service.

Vulnerability Management Tools

Finding and prioritizing the weaknesses before somebody else does.

AI Service Desk Assistants Tools

AI that answers tickets, drafts replies or triages the queue before a technician touches it.

Cyber Insurance and Warranty Tools

Coverage and warranties that back an MSP's stack when a claim actually happens.

Cyber Insurance and Warranty tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Coalition Cyber InsuranceCoalition
Cork Cyber WarrantyCork Protection
DataStream Cyber InsuranceDataStream

Dark Web Monitoring Tools

Watching leaked credential dumps and breach data for a client's exposed accounts.

Dark Web Monitoring tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Constella Intelligence (Hunter / Domain Monitoring)Constella Intelligence
Dark Web IDID Agent
FlareFlare Systems
SpyCloudSpyCloud

DLP and Email Encryption Tools

Stopping sensitive data leaving through email, uploads or removable media.

DLP and Email Encryption tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Forcepoint DLPForcepoint
OpenText Core Email Message Privacy (formerly Zix)OpenText
TrustifiTrustifi
Virtru Data Security PlatformVirtru

Print Management Tools

Managed print, fleet monitoring and the toner nobody wants to order manually.

Print Management tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
ezeepThinPrint GmbH
PaperCut (Hive / MF / NG)PaperCut Software
uniFLOWNT-ware
Vasion Print (formerly PrinterLogic)Vasion
Y Soft SAFEQY Soft

QBR and Client Reporting Tools

Turning ticket and monitoring data into the report a client actually reads.

Accounting Tools

Accounting, sales tax, financial reporting and commission management.

Integration Platforms Tools

Connectors, data synchronization and automation between business platforms.

IT Service Management Tools

IT service management, request handling and enterprise service workflows.

IT Service Management tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Jira Service ManagementAtlassian
ManageEngine ServiceDesk PlusManageEngine
ServiceNow IT Service ManagementServiceNow

Customer Experience Tools

Customer portals, service feedback, communication and experience tools.

Network Security Software Tools

Virtual network security, firewall management and protection platforms.

Network Security Software tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Timus SASETimus Networks

Browser Security Tools

Browser-based protection for web access, sessions and business data.

Browser Security tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Atakama Browser Security PlatformAtakama

CRM and Sales Tools

Customer relationship management, sales pipelines and commercial workflows.

Cloud Marketplace Management Tools

Cloud subscription provisioning, commerce and marketplace management.

Workflow and Project Management Tools

Work planning, dispatch, scheduling and project delivery tools.

IT Training Tools

Training platforms and learning content for business users and IT teams.

IT Training tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Bigger BrainsBigger Brains

Digital Workplace Tools

Workspace portals and application access for business users.

Digital Workplace tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Workspace 365Workspace 365

SaaS Security Tools

Monitoring and protection for cloud application accounts and activity.

SaaS Security tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
SaaS AlertsSaaS Alerts

Incident Management Tools

Incident alerting, on-call scheduling, escalation and response coordination.

Incident Management tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Alert ManagerAlert Manager
ilertilert
OnPage Incident Alert ManagementOnPage

Workforce Management Tools

Staff goals, performance management, employee engagement and team coaching.

Workforce Management tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
TeamGPSIT By Design

Enterprise Resource Planning Tools

Business systems for finance, operations, inventory and enterprise planning.

Enterprise Resource Planning tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Exact GlobeExact
Microsoft Dynamics 365Microsoft
Microsoft Dynamics 365 Business CentralMicrosoft
Microsoft Dynamics GPMicrosoft
Unit4 ERPUnit4
weclapp ERPweclapp

IT Operations Management Tools

Operations monitoring, event correlation and automated incident remediation.

IT Operations Management tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
ignio AIOpsDigitate

Reporting and Analytics Tools

Business dashboards, operational reporting and data analytics.

Reporting and Analytics tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Delmar Insights AnalyticsDelmar Insights

Backup Monitoring Tools

Monitoring and reporting for backup jobs across supported backup platforms.

Backup Monitoring tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Backup RadarScalePad

Productivity and Collaboration Tools

Email, calendars and collaboration applications for business teams.

Productivity and Collaboration tools side by side, with each tool's vendor and reviews.
ToolVendorReviewsOpen
Google WorkspaceGoogle
Microsoft 365Microsoft
Microsoft Exchange OnlineMicrosoft
Microsoft OutlookMicrosoft
SlackSlack

Vendor Watch, Lately

The newest entries in the record, now with the vendor's mark beside the name.

16 Jul 2026ConnectWiseTERMSThe ConnectWise Platform reached general availability on 16 July 2026: PSA, RMM, remote access, security, automation and AI agents on one execution layer. Asio is no longer sold as the standalone platform it was. If you hold an Asio or PSA/RMM contract, ask in writing what it becomes at renewal and what the migration costs.
1 Jul 2026Microsoft 365via Pax8PRICEMicrosoft 365 list prices rose on 1 July 2026: Business Basic $6 to $7, Business Standard $12.50 to $14, E3 $36 to $39, E5 $57 to $60; Business Premium unchanged. Partner benefit redemption moved to Partner Center's $0 purchase flow with no grace period past the package end date. Reprice every bundle that resells these seats.What to Do
10 Mar 2026HuntressTERMSThe Huntress Partner Program opened to resellers on 10 March 2026, a purchasing lane beside the MSP one with no managed-service obligation. A client who can now buy Huntress through a VAR can compare that price to yours; know what your managed layer adds before they ask.What to Do

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